Terms of Use

Acceptance of Terms

The website, information, materials, resources, and other services provided by Rokay Services Group, LLC (“Rokay”) are subject to these Terms of Use (“Terms”).

By accessing or using Rokay’s website or resources made available through the website, you agree to these Terms. If you do not agree to these Terms, you should not use the website or its resources.

Rokay reserves the right to update or modify these Terms at any time. Changes will become effective when posted on the website. Your continued use of the website following the posting of changes constitutes your acceptance of the revised Terms.

Description of Services

Rokay provides consulting, education, training, research, technical assistance, program evaluation, and related professional services. Rokay may also provide webinars, presentations, publications, articles, reports, guides, checklists, surveys, research findings, educational materials, and other information and resources.

Rokay’s website and the information, materials, resources, and functionality available through it are collectively referred to in these Terms as the “Services.”

The availability of information concerning a Service does not constitute an agreement by Rokay to provide that Service. Consulting engagements and other professional services may be subject to separate agreements between Rokay and its clients. If there is a conflict between these Terms and a separate written agreement governing Services provided to a client, the separate written agreement will control with respect to those Services.

Informational and Educational Purposes

Information and resources available through Rokay’s website are provided for general informational and educational purposes.

Although Rokay endeavors to provide useful and accurate information, laws, regulations, policies, programs, guidance, industry practices, and other information may change over time. Information available through the website may therefore become outdated or may not apply to a particular organization, jurisdiction, program, or circumstance.

Nothing on Rokay’s website should be construed as legal, accounting, financial, regulatory, or other professional advice applicable to a particular individual or organization. Users are responsible for evaluating information in light of their own circumstances and obtaining appropriate professional advice when necessary.

Use of Website and Materials

Unless otherwise specified, Rokay grants users a limited, nonexclusive, nontransferable right to access and use the website and its publicly available content for lawful informational, educational, and internal business purposes.

Except as expressly permitted by Rokay, you may not reproduce, republish, distribute, sell, license, modify, create derivative works from, publicly display, commercially exploit, or otherwise use Rokay content or materials in a manner inconsistent with these Terms.

Nothing in these Terms transfers ownership of Rokay’s intellectual property to any user.

Resources and Downloadable Materials

Rokay may make documents and other resources available through its website, including reports, articles, white papers, guides, checklists, presentations, research materials, templates, educational materials, and similar resources (“Resources”).

Unless otherwise stated, Resources are owned by Rokay or used by Rokay with permission and are protected by applicable copyright and intellectual property laws.

Resources may be downloaded and used for personal, educational, or internal organizational purposes unless different terms accompany a particular Resource.

You may not sell, license, commercially redistribute, publish, reproduce for commercial distribution, or represent Rokay Resources as your own without Rokay’s prior written permission.

When Rokay grants permission to reproduce or distribute a Resource, any copyright notices, attribution requirements, or other notices contained in or accompanying the Resource must be retained.

Intellectual Property

The content of Rokay’s website, including text, graphics, designs, logos, publications, reports, presentations, educational materials, research, tools, and other content, is owned by Rokay or its respective licensors unless otherwise indicated.

Rokay’s names, logos, service names, and other identifying marks may not be used in a manner that suggests sponsorship, endorsement, affiliation, or approval by Rokay without prior written permission.

Nothing contained on the website should be construed as granting any license or right to use any Rokay trademark, copyright, or other intellectual property except as expressly provided in these Terms.

No Unlawful or Prohibited Use

As a condition of using Rokay’s website and Services, you agree not to use them for any purpose that is unlawful or prohibited by these Terms.

You may not:

Use the website in a manner that could damage, disable, overburden, disrupt, or impair the website or its associated systems
Attempt to gain unauthorized access to any portion of the website, computer systems, networks, accounts, or information
Use automated systems, scraping tools, bots, or similar technologies to obtain website content in a manner that imposes an unreasonable burden on the website or circumvents measures designed to control access
Introduce viruses, malicious code, or other harmful technology
Attempt to obtain information or materials through means not intentionally made available by Rokay
Use Rokay’s content or intellectual property in violation of applicable law or these Terms
Misrepresent your identity, affiliation, or relationship with Rokay
Use the website for fraudulent, deceptive, abusive, or unlawful purposes

Rokay may restrict or terminate access to its website or Services when Rokay reasonably believes these Terms have been violated.

Third Party Websites and Services

Rokay’s website may contain links to websites, resources, services, or information provided by third parties.

These links are provided for convenience or informational purposes. Rokay does not control third party websites or services and is not responsible for their content, availability, security, accuracy, privacy practices, or other policies.

The inclusion of a link does not necessarily constitute Rokay’s endorsement, sponsorship, or recommendation of the third party or its products, services, opinions, or information.

Your use of third party websites and services is subject to the terms and policies established by those third parties.

Disclaimer of Warranties

Rokay endeavors to provide accurate and useful information, but Rokay does not warrant that information or materials available through the website are complete, current, accurate, error free, or suitable for any particular purpose.

THE WEBSITE, SERVICES, INFORMATION, AND RESOURCES ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE FULLEST EXTENT PERMITTED BY LAW.

ROKAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

Rokay does not warrant that the website will operate without interruption, errors, security vulnerabilities, or other technical problems.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROKAY SERVICES GROUP, LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE USE OF, OR INABILITY TO USE, THE WEBSITE, SERVICES, INFORMATION, OR RESOURCES.

This limitation includes, without limitation, damages arising from loss of data, loss of revenue or profits, business interruption, reliance upon information obtained through the website, or the use of third party websites or services linked from the website.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Privacy

Rokay’s collection and processing of Personal Information through the website is governed by Rokay’s Privacy Policy.

By using the website, you acknowledge that you have had an opportunity to review the Privacy Policy.

Changes to the Website and Services

Rokay may modify, update, suspend, discontinue, or remove any portion of its website, Services, information, or Resources at any time without notice.

Rokay is not obligated to update previously published materials merely because laws, regulations, policies, programs, guidance, research, or other information has subsequently changed.

Governing Law

These Terms and any dispute arising from or relating to the use of Rokay’s website will be governed by the laws of the State of New Hampshire, without regard to its conflict of law principles, except where applicable law requires otherwise.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

No Waiver

Rokay’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or Rokay’s right to enforce it in the future.

Contact Information

Questions concerning these Terms of Use may be directed to:

Rokay Services Group, LLC
PO Box 844
Hollis, NH 03049
USA

Last Updated: August 6, 2026